Conflict Management

Participants will explore the dynamics of conflicts, learn strategies for resolution, and develop the ability to foster positive communication and collaboration.
  • Course Schedule

Classroom Sessions:

DateVenuePrice
01 - 05 Jul 2025
Doha - Qatar
$ 5,950
  • Course Description

INTRODUCTION

Conflict Management is a comprehensive course designed to equip individuals with the knowledge and skills necessary to effectively identify, understand, and manage conflicts in various personal and professional settings. Participants will explore the dynamics of conflicts, learn strategies for resolution, and develop the ability to foster positive communication and collaboration.

WHY IT MATTERS

Conflict is an inevitable aspect of human interaction, and its effective management is crucial for maintaining healthy relationships, promoting productivity in the workplace, and preventing escalation into more significant issues. Understanding the underlying causes of conflicts and having the tools to address them can lead to more harmonious and productive environments.

OBJECTIVES

  1. Understand the nature and types of conflicts.
  2. Develop awareness of personal conflict management styles.
  3. Acquire effective communication and active listening skills.
  4. Learn techniques for conflict resolution and negotiation.
  5. Build strategies for preventing and de-escalating conflicts.

WHO SHOULD ATTEND ?

This course is beneficial for:

Individuals at all levels of an organization, including managers, team leaders, human resources professionals, and anyone seeking to enhance their conflict management skills. It is suitable for participants from various industries and backgrounds.

  • Course Outline

DAY 1

Introduction to Conflict Management

  • Understanding the Nature of Conflicts
  • Identifying Common Conflict Triggers
  • Introduction to Conflict Resolution Models

DAY 2

Exploring Personal Conflict Management Styles

  • Effective Communication Skills in Conflict Resolution
  • The Role of Active Listening in Conflict Management

DAY 3

Conflict Resolution Strategies and Techniques

  • Negotiation Skills for Conflict Management
  • Case Studies and Group Discussions

DAY 4

Preventing Conflicts in the Workplace

  • De-escalation Techniques
  • Building a Positive and Inclusive Work Environment

DAY 5

Conflict Management in Specific Contexts

  • Role-Playing and Simulations
  • Developing a Personalized Conflict Management Action Plan
  • Options & Brochure
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