Welcome to the “Operational Excellence” course, a comprehensive program designed to empower professionals with the knowledge and skills needed to achieve and sustain exceptional performance in their organizations
Course Schedule
Classroom Sessions:
Date
Venue
Price
17 - 21 Jun 2025
Online
3,950
07 - 11 Jul 2025
Doha - Qatar
5,950
07 - 11 Oct 2025
London - UK
5,950
Course Description
INTRODUCTION
Welcome to the “Operational Excellence” course, a comprehensive program designed to empower professionals with the knowledge and skills needed to achieve and sustain exceptional performance in their organizations. Operational excellence is a holistic approach that focuses on continuous improvement, efficiency, and effectiveness across all aspects of an organization’s operations.
WHY IT MATTERS
Operational excellence is a key driver for organizations striving to achieve and maintain a competitive edge in today’s dynamic business environment. It encompasses a culture of continuous improvement, efficient processes, and a commitment to delivering value to customers. This course is designed to equip participants with the principles, tools, and methodologies essential for fostering operational excellence in diverse industries.
OBJECTIVES
Understand the fundamentals and principles of operational excellence.
Learn how to identify and eliminate inefficiencies in business processes.
Explore methodologies such as Lean, Six Sigma, and Total Quality Management (TQM).
Develop skills in process optimization and performance measurement.
Foster a culture of continuous improvement and innovation within organizations.
WHO SHOULD ATTEND ?
Operations managers and supervisors
Process improvement professionals
Quality assurance and control professionals
Project managers
Supply chain and logistics professionals
Anyone aiming to enhance operational efficiency and effectiveness in their organization.
Course Outline
DAY 1
Introduction to Operational Excellence
Definition and principles of operational excellence
Importance of operational excellence in today’s business landscape
Case studies of organizations achieving operational excellence
DAY 2
Lean Principles and Practices
Overview of Lean methodologies
Value stream mapping and waste elimination
Implementation of Lean in various industries
DAY 3
Six Sigma Methodology
Understanding Six Sigma principles
DMAIC (Define, Measure, Analyze, Improve, Control) process
Statistical tools for process improvement
DAY 4
Total Quality Management (TQM)
Philosophy and principles of TQM
Quality planning, assurance, and control
Continuous improvement in TQM
DAY 5
Building a Culture of Operational Excellence
Leadership’s role in driving operational excellence
Employee engagement and empowerment
Sustaining operational excellence through continuous learning and innovation